These terms apply when you buy from the LEPICUR online store at lepicur.com, or order from us by email or phone. Please read them before placing an order. Placing an order means you accept them.

Last updated: 20 October 2026

ABOUT US

The online store is operated by:

SIA LEPICUR
Registration number 40203280657
Legal address and boutique: Elizabetes iela 21a, Rīga, LV-1010, Latvia
Email: info@lepicur.com
Phone: +371 26 782 953

We are an authorised retailer of the brands we sell. Every product is new and genuine and comes through the brand’s official distribution.

PRODUCTS AND PRICES

  • We describe and photograph our products as accurately as we can. Handmade crystal, porcelain and silver may differ slightly from the photographs in colour, tone or detail; this is part of their character, not a defect. Colours can also look different on different screens.
  • Prices are in euros and include VAT. The delivery cost is not included in the product price; it is calculated for your destination and shown at checkout before you pay.
  • Prices and availability can change. The price that applies is the one shown when you place your order.
  • If a product is shown at an obviously wrong price because of a technical or typing error, we will tell you before dispatch and you can choose to buy it at the correct price or cancel the order with a full refund.
  • Some products are offered for pre-order. Their expected dispatch date is shown on the product page, and we will keep you informed if it changes.

ORDERING

  • You can order on our website, with or without an account, or by email or phone.
  • When you place an order and pay, you make an offer to buy. We send you an email confirming that we have received your order. The contract is concluded when we confirm that your order is accepted, or when we dispatch it, whichever comes first.
  • Our stock is shared between the online store and the boutique. If a product turns out to be unavailable after you have ordered it, we will contact you without delay and offer an alternative or a full refund for that product.
  • Please check your details before you confirm the order. If you notice a mistake, contact us as soon as possible and we will correct it if the order has not yet been dispatched.

PAYMENT

  • Online payments are processed securely by EveryPay. You can pay with the methods shown at checkout, including Visa and Mastercard payment cards. We never see or store your full card details.
  • We start preparing your order once the payment has been confirmed.
  • For special orders, projects or orders placed by email or phone we can also issue an invoice for payment by bank transfer.
  • Business customers can enter their company details and VAT number at checkout, and we will issue the invoice accordingly.

DELIVERY

  • We deliver throughout the Baltics, Europe and to most destinations worldwide. Delivery options, costs and estimated times are described on our Delivery page and shown at checkout. You can also collect your order from our boutique in Riga free of charge.
  • Delivery times are estimates. If your order is delayed, we will let you know.
  • For deliveries outside the European Union, customs duties, import taxes and other local charges may apply. They are payable by the recipient.
  • Furniture, chandeliers, oversized and particularly valuable pieces are delivered on individually agreed terms, which we confirm with you before dispatch.
  • We are responsible for the goods until they are delivered to you or to a person you name. Please check your parcel on delivery and tell us straight away about any visible damage.

YOUR RIGHT OF WITHDRAWAL

If you are a consumer, you can withdraw from a purchase made online, by email or by phone within 14 days of receiving the goods, without giving any reason. The quickest way is our online form Withdraw from contract. How to withdraw, how to return the goods, refunds and the exceptions are set out in our Refund and Returns Policy, which forms part of these terms.

QUALITY AND COMPLAINTS

  • You have the right to make a claim for goods that do not conform to the contract for two years from delivery. Please tell us as soon as possible after you notice a problem, and no later than two months after noticing it.
  • If an item arrives damaged or turns out to be faulty, contact us at info@lepicur.com or +371 26 782 953, ideally with photographs. We will arrange a repair, replacement, price reduction or refund in line with Latvian consumer law. Returning faulty goods costs you nothing.
  • Natural features of handmade pieces — small bubbles or lines in crystal, slight variations in porcelain or in the tone of silver plating — are not defects. Wear from use and damage caused by not following the care instructions are not covered.
  • We reply to complaints within 15 days.

GIFT CARDS

LEPICUR gift cards can be used to pay for purchases in our online store. They cannot be exchanged for cash. The value and any validity period are shown on the gift card.

YOUR ACCOUNT

If you create an account, keep your password confidential and tell us if you think someone else has used it. You can ask us to delete your account at any time.

PERSONAL DATA

We use your personal data to process your order and as described in our Privacy Policy.

LIABILITY

We are responsible for providing the products as described and for any loss you suffer that is a foreseeable result of our breaking these terms. Nothing in these terms limits your rights as a consumer under Latvian and European Union law.

INTELLECTUAL PROPERTY

The texts, photographs and design of this website belong to SIA LEPICUR or to the brands we represent. Brand names and logos are trademarks of their owners. Please do not copy them without permission.

DISPUTES

If something goes wrong, please contact us first — we will do our best to resolve it. If we cannot agree, you may contact the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv), including its Consumer Dispute Resolution Commission, or bring the matter before the courts of Latvia. These terms are governed by Latvian law; if you live in another EU country, you also keep the protection of the mandatory consumer law of that country.

CHANGES TO THESE TERMS

We may update these terms from time to time. The terms that apply to your order are those published on this page when you placed it.

These terms are available in Latvian and English, and you can conclude the contract in either language.

CONTACT US

SIA LEPICUR, registration number 40203280657
Elizabetes iela 21a, Rīga, LV-1010, Latvia
info@lepicur.com · +371 26 782 953